Where should I start?First, call or email us with a few details about what you're planning - we will ask questions like the type of event, date of event, location, planned guest count, etc. We'll also want some contact information from you, such as your phone and email. The more details we have about what you're planning, the better we can help design a menu proposal.
Do you offer tastings?Yes! There is no charge or fee to meet with us, we offer one complimentary tasting to help you understand our chef's commitment to quality and flavor.
How do I "lock in" the date with you?In order to secure your date, we ask for a $750 deposit and a signed contract. This will be applied to your final bill. The $750 deposit is our standard practice; however, depending on the size of your event, we may ask for a lesser deposit amount.
When is my final payment due?Your final payment is due 7 days prior to your event date.
What if my guest counts go up or down?We know that your initial guest count is a preliminary estimate, so we don't require a final guest count until 10 days prior to your event date. Once we received your final count, we cannot drop the count. However, if your count goes UP, we will work with you to accommodate additional guests.
What if I have a guest with food allergies?We are very sensitive to allergies and would work with you to make accommodations for your guests. Please understand, all types of foods are prepared in our kitchen, so while we can prepare food to be gluten-free, dairy-free, nut-free, etc., we cannot guarantee that said foods would be completely allergen-free, as trace amounts of the allergen may be present due to cross-contamination.
How many emails and phone calls are allowed during the planning process?We no not charge you based on a number of phone calls or emails...we are always there for you, throughout your planning process! However if you have multiple questions, or need an immediate answer about something, a phone call works best. We pride ourselves on our response time, but we are sometimes out of the office on site visits, or events, or outside meetings.
How many servers and chefs will I need?There are many criteria considered when determining this...we schedule our service staff and kitchen staff according to how many guests will be attending, as well as the details of your event, menu specifications, and event location. We always make certain that we have a proper number of staff to make your event run smoothly and efficiently.
Do you have insurance?Absolutely! We are fully licensed and insured.
What is your service fee amount and what does it cover? Is there a gratuity?Our service fee is 20% of all food, beverage, and rental items. The service fee covers the time involved with making the event happen, as well as the event itself...delivery, setup, great service at your event and clean up. We do not have an additional gratuity added. Our gratuity policy is: It's not required, but much appreciated.
What will the staff wear at my event?Our service staff wears black pants and long sleeved black shirts, which compliments any style of event. Our buffet attendants wear white chef coats.
Do you provide china, glassware, silverware, and linens?We absolutely can! Above & Beyond is a full service caterer and we do provide linens and china as part of most of our packages. If the menu package does not include china, then high quality disposable products are included. Please contact us directly for more details.
If I need more than just catering, can you help me with that?We'd love to! Above & Beyond has a great relationship with numerous area vendors and venues. We will be more than happy to help you in planning all areas of your event.